Managing an incident

Sun, 26 Jul 2026 21:09:00 +0000

Power’s out

On a recent trip we stopped to eat at a chain restaurant, one of those with a drive-through, self-service ordering stations and such. The usual was taking place: somebody selected the wrong meal and had to start over, somebody didn’t know what to order and made everybody wait while they looked through every single item on the menu.

As we were assembling the order the screen went black. And the lights above us. And the music stopped. A quick glance towards the kitchen and I noticed a couple confused and scared faces. The manager shouted: “we had a power cut!”, and quickly disappeared from the view.

Incident Management on mediocris

Managing an incident

Power’s out